Devon McKenzie
IT Support Technician | Edmonton, Alberta
Windows 10/11Microsoft 365Network+Customer Support
Professional Summary
IT Support Technician with strong customer support background and hands-on troubleshooting ability. Experienced in resolving account access issues, guiding users through software workflows, and documenting technical incidents. Currently building deeper experience in Windows administration, Microsoft 365 user support, and networking fundamentals. Communicates technical solutions clearly, patiently, and professionally. Ready to contribute to a Service Desk or Desktop Support team.
Technical Skills
Operating Systems & Tools
- • Windows 10/11
- • Microsoft 365
- • Outlook Troubleshooting
- • System Monitoring & Maintenance
Networking & Databases
- • TCP/IP, DNS, DHCP
- • SQL Databases
- • Oracle Databases
- • Hardware/Software Troubleshooting
Programming & Support
- • Java, Python, JavaScript
- • Remote & In-Person Support
- • Customer Service Excellence
- • Time Management & Collaboration
Education & Certifications
Computer Programming Diploma
Algonquin College
Graduated August 2025
Professional Certifications
- • Microsoft 365 Fundamentals (Nov 2025)
- • CompTIA Network+ (Nov 2025)
- • Google IT Support Professional (Oct 2025)
Professional Experience
Customer Support Specialist
IAA (Insurance Auto Auctions), Edmonton, Alberta
June 2024 - Present
- • Respond to inbound customer calls and emails, providing technical support and troubleshooting for website navigation, account access, and online services.
- • Document customer interactions, questions, and resolutions in internal systems to maintain accurate records and support continuous service improvement.
- • Demonstrate strong problem-solving skills, attention to detail, and the ability to manage high call volumes while meeting daily service targets.
- • Deliver clear and professional explanations of technical solutions, adapting communication to meet customer needs and skill levels.
Order Picker
Igloo Building Supplies, Edmonton, Alberta
August 2023 – June 2024
- • Accurately pick customer orders for lumber and other building supplies, ensuring the correct items are selected for timely delivery to stores and job sites.
- • Operate a forklift to transport large or bulky items, including lumber, ensuring safe and efficient movement of materials throughout the yard.